運送政策

🌍 SHIPPING & DELIVERY POLICY
Last Updated: 2025

1. Shipping Regions
We deliver to the following regions:
✅ United States
✅ European Union Countries
✅ United Kingdom
✅ Canada
✅ Japan
✅ South Korea
✅ Singapore, Malaysia, Thailand

2. Order Processing Time
⏳ All orders ship within 1–2 business days after payment verification.
❗ Custom-made items require additional production time (clearly stated on product pages).

3. Estimated Delivery Times
Destination    Estimated Delivery Window
United States    7-20 business days
European Union    7-20 business days
United Kingdom    6-20 business days
Canada    7-20 business days
Japan & South Korea    4-15 business days
Southeast Asia*    6-15 business days
* Singapore, Malaysia, Thailand

Key Notes:
📍 Delivery time starts AFTER dispatch, excluding customs clearance.
⚠️ Customs delays may occur for cultural/religious items (rare).
📦 All shipments include:

Premium protective packaging
Real-time tracking (link sent via email)
Insurance covering loss/damage
4. Important Considerations
❗ Delays may result from:

Customs inspections
Inaccurate shipping addresses
Regional festivals or holidays
Extreme weather events
❗ Restricted Areas:
We currently cannot ship to conflict zones or countries prohibiting religious artifacts.

5. Tracking & Support
🔍 Track your order:

Use the link in your shipping confirmation email
Visit our website’s Order Status page
📩 Need help? Contact: service@zendothangka.com (24-hour response guarantee)
6. Returns & Shipping
🔄 For returns eligible under our Return Policy:

Return shipping costs are the customer’s responsibility
Items must be securely repackaged in the original case
Tracking/insurance is required for return shipments
⭐ Policy Transparency:
Times shown are averages based on recent shipments. Actual delivery may vary due to external factors. We prioritize safe transit over speed for these valuable cultural artifacts.